frequently asked questions

How soon can you deliver to us?

We will endevour to deliver all orders on the same day of receipt of order, time permitting.

Can i pay cash on delivery?

Yes you can. There is an option for Cash on Delivery when ordering from the Shop section on the website.
You can also call into the Depot to place an order for cash on delivery by calling our sales team and letting us know your address,
contact number, and products you wish to order. We also have mobile card machines on delivery for your convenience if you wish to use your Debit or Credit card.
We accept all Major Credit and Debit cards.

What should i do if i have any issues with the delivery?

If you have any issues with the delivery, kindly contact the sales team immediately on 031-4011120 / 031-4021047 /031-4018301. You can also watsapp or phone the team on 074  406 9455.

What should i do if i do not have a cylinder for exchange?

If you do not have a cylinder that can be exchanged for a 9kg, 14k, 19kg, 48kg, you can purchase a refundable exchange cylinder at R345 incl vat. If you return this cylinder once empty, we will refund you the full deposit amount that you paid.

What precautions are being taken with covid19?

Our store is sanitized and deep cleaned every evening before the plant is shut down for the night. Cylinders are also deep cleaned and sanitized and made available for delivery. The delivery team will be wearing masks and complete ppe and will sanitise mobile card devices before and after every card swipe for your safety. Kindly also accept the delivery with your mask on for your own safety.

Also note that staff are sent for any necessary testing by the company which is fully paid for by Jayson’s Gas to
elleviate any potential risk to our customers.

Who should i call in the event of an emergency?

Lpg, in cylinders or tanks, has a distinctive smell added to enable you to clearly detect a leak. Never ignore a leak. Promptly take the following action:

  • Firstly, if in any doubt, call Jayson’s gas on 031 4021047 or 0843999652
  • Turn off the gas at the tank(s) or cylinder(s).
  • In the case of indoor cylinders or cylinders in a small enclosed yard, disconnect the cylinder and remove to an open (outdoor) space.
  • For indoor leaks, to disperse the gas, open all windows and doors to the outside. Avoid sources of ignition – no smoking, do not turn electrical switches on or off.
  • For large outdoor leaks (i.e. where there is a smell of gas more than a few feet from the source), keep people, vehicles and ignition sources away. If necessary, cordon off the area and/or have someone stay there to control access.
  • In the case of fire, immediately call the fire brigade on 10177 or 112